Shipping policy
**Tagua Jewels Return Policy**
Thank you for shopping at Tagua Jewels. We take pride in our craftsmanship, but if you are not completely satisfied with your purchase, our 30-day return policy ensures a smooth process.
**Returns Eligibility:**
1. Items must be in their original, unused condition.
2. Returns must be initiated within 30 days from the date of purchase.
3. The original receipt or proof of purchase is required.
**Initiating a Return:**
1. Contact our Customer Service at sales@taguajewels.com to notify us of your intent to return.
2. Provide your order number, a clear reason for the return, and any relevant photos.
**Return Shipping:**
1. Customers are responsible for return shipping costs.
2. Use a trackable shipping service and consider purchasing shipping insurance.
3. Clearly label the package with your name and order number.
**Inspection and Approval:**
1. Upon receiving the returned item, our team will inspect it for eligibility.
2. Approved returns will be processed, and a refund will be issued to the original payment method.
3. Refunds exclude the initial shipping costs.
**Refund Processing Time:**
1. Refunds will be processed within 5 business days of receiving the returned item.
2. It may take additional time for the refund to reflect in your account.
**Exclusions:**
1. Customized or personalized items are non-returnable.
2. Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
**Damaged or Defective Items:**
1. If you receive a damaged or defective item, contact us immediately at info@taguajewels.com.
2. Provide photos and a detailed description, and we will guide you through the return process.
**Contact Information:**
Tagua Jewels
Email: sales@taguajewels.com
Please ensure you carefully read and understand our return policy before making a purchase. We appreciate your business and strive to provide the best possible service.
Thank you for shopping at Tagua Jewels. We take pride in our craftsmanship, but if you are not completely satisfied with your purchase, our 30-day return policy ensures a smooth process.
**Returns Eligibility:**
1. Items must be in their original, unused condition.
2. Returns must be initiated within 30 days from the date of purchase.
3. The original receipt or proof of purchase is required.
**Initiating a Return:**
1. Contact our Customer Service at sales@taguajewels.com to notify us of your intent to return.
2. Provide your order number, a clear reason for the return, and any relevant photos.
**Return Shipping:**
1. Customers are responsible for return shipping costs.
2. Use a trackable shipping service and consider purchasing shipping insurance.
3. Clearly label the package with your name and order number.
**Inspection and Approval:**
1. Upon receiving the returned item, our team will inspect it for eligibility.
2. Approved returns will be processed, and a refund will be issued to the original payment method.
3. Refunds exclude the initial shipping costs.
**Refund Processing Time:**
1. Refunds will be processed within 5 business days of receiving the returned item.
2. It may take additional time for the refund to reflect in your account.
**Exclusions:**
1. Customized or personalized items are non-returnable.
2. Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
**Damaged or Defective Items:**
1. If you receive a damaged or defective item, contact us immediately at info@taguajewels.com.
2. Provide photos and a detailed description, and we will guide you through the return process.
**Contact Information:**
Tagua Jewels
Email: sales@taguajewels.com
Please ensure you carefully read and understand our return policy before making a purchase. We appreciate your business and strive to provide the best possible service.
